Refund Policy
Last updated: October 12, 2026
This Refund Policy applies to all purchases made on alook.co. alook.co is operated by Ardent Harbor LLC (“we”, “us”).
1. 14-day full refund, no questions asked
You are entitled to a full refund within 14 days of purchase, no questions asked. This applies unconditionally to every purchase, including subscriptions (monthly or annual, first purchase and renewals) and credit purchases, regardless of how much of the service or how many credits you have used.
2. How to request a refund
Email us at contact@alook.co within 14 days of your purchase and include the email address of your Alook account (and your order number, if you have it). You do not need to give a reason.
3. How refunds are processed
Our orders are processed by Paddle, our online reseller and Merchant of Record. Approved refunds are returned in full to the original payment method, usually within 5–10 business days depending on your bank or card issuer.
4. Cancelling a subscription
You can cancel your subscription at any time from your account or by contacting us. Cancellation stops future renewals; you keep access until the end of the current billing period.
5. Contact
Questions about this policy or refund requests: contact@alook.co